Refund Policy

At Kabira Mobility, we want you to be confident in your purchase. This Refund Policy outlines the terms for booking cancellations, refund processing, vehicle returns, and warranty claims.

1. Booking Refund

When you book a Kabira electric vehicle, a refundable booking amount of Rs 1,000 (Indian Rupees One Thousand) is collected online. This booking amount is fully refundable under the following conditions:

• Within 7 days: If you cancel your booking within 7 days of the booking date, you will receive a full refund of Rs 1,000.
• Processing time: Refunds are processed within 5-7 business days from the date of cancellation approval. The refund will be credited to the original payment method used at the time of booking.
• After 7 days: Cancellation requests made after 7 days will be reviewed on a case-by-case basis. Kabira Mobility reserves the right to approve or deny late cancellation requests.

2. How to Request a Refund

To request a booking cancellation and refund:

1. Send an email to refunds@kabiramobility.com with your booking reference number, full name, and reason for cancellation.
2. Our team will acknowledge your request within 24 hours.
3. Once approved, the refund will be initiated within 2 business days.
4. You will receive a confirmation email with the refund transaction details.

Alternatively, you may contact your authorized Kabira Mobility dealer to initiate a cancellation in person.

3. Vehicle Returns

Once a vehicle has been delivered and registered in your name, it is not eligible for return or exchange. This is because vehicle registration is a legal process that transfers ownership, and registered vehicles cannot be returned as new.

However, if you discover a manufacturing defect or damage within 48 hours of delivery, you must:

• Report the issue immediately to your authorized dealer.
• Provide photographic or video evidence of the defect or damage.
• Do not attempt any repairs or modifications, as this may void the claim.

Your dealer will inspect the vehicle and, if the defect is confirmed as a manufacturing issue, arrange for repair or replacement of the affected components at no cost under warranty.

4. Warranty Claims

All Kabira electric vehicles are covered by comprehensive warranty:

• Battery Warranty: 5 years from the date of delivery. Covers manufacturing defects and battery capacity degradation below 70% of rated capacity under normal usage conditions.
• Vehicle Warranty: 3 years from the date of delivery. Covers manufacturing defects in the motor, controller, frame, and electrical components.

To make a warranty claim:

1. Visit your nearest authorized Kabira Mobility dealer or service centre.
2. Present your vehicle purchase invoice and warranty card.
3. The dealer will inspect the vehicle and determine if the issue falls under warranty coverage.
4. If approved, repairs or replacements will be carried out at no cost to you.

Warranty does not cover damage caused by accidents, misuse, unauthorized modifications, water submersion beyond rated IP levels, or failure to follow recommended maintenance schedules.

5. Accessories and Spare Parts

Accessories and spare parts purchased through our website or authorized dealers may be returned within 7 days of delivery if unused, in original packaging, and in resalable condition. Shipping costs for returns are borne by the customer. Refunds for accessories will be processed within 5-7 business days after the returned item has been received and inspected.

6. Exceptions

The following are not eligible for refunds:

• Service charges for completed maintenance or repair work.
• Customized or modified accessories ordered to your specifications.
• Charges for roadside assistance that has already been provided.
• Insurance premiums or registration fees (managed by third-party providers).

7. Contact

For any questions about this Refund Policy or to initiate a refund request, contact us at:

Email: refunds@kabiramobility.com

Address: Kabira Mobility Pvt. Ltd., Plot No. L-148 & 149, Verna Industrial Estate, Verna, Goa 403722, India.